Returns Policy

How do I return a product?

Before returning any products to us contact us first with your order and invoice details and reasons for wanting to send your purchase back to us. You will need to obtain a returns reference number in order to complete your return. Please use the form on the Contact Us page

When can I return a product?

Your return should be accompanied by the returns reference, your proof of purchase, your name, address and phone number, customer account number and order reference number (most of this information should be detailed on your invoice). Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.

If I change my mind…

  • If it is less than thirty days since your purchase then you can return them to us providing they are unused and in the original packaging with all of the component parts and any promotional items received.
  • Certain items are unfortunately excluded from this offer; anything that has been made to your specification or is clearly personalized or any audio or video recordings or computer software that has been unsealed. Also anything that is liable to deteriorate or expire rapidly or by its very nature cannot be returned.
  • Carriage charges for unwanted returns will be at your expense.

If the product is faulty…

If the goods are faulty or have become faulty and are within their warranty period, normally 3 months from the date of purchase; then please contact us with details of the fault. Our Customer Services Team will get back to you and arrange for the goods to come back to us for repair or replacement if a repair will not be possible.

If the product has been damaged in transit…

Should you receive any parcel from us that contains damaged goods this should be notified to Customer Services, as soon as possible, but no later than 7 days from receipt. The Customer Services Team will arrange for the collection of the item. If you have used an item damaged in delivery, we will consider that you have accepted it and you not be entitled a replacement.

If I have received an incorrect item…

If the contents of your delivery differ from what you were expecting or what appears on your invoice, please advise us of the item you expected to receive and the item you actually received. Our Customer Services Team will get back to you with a returns number and return address.

If I am missing items from my order…

Should any consignment be sent to you incomplete please contact our Customer Service Department immediately or at least within 7 working days, they will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are “to follow” do not constitute shortages.

Dear Customers: a major part of our team will be on holiday from 23rd August until the 9th of September. We have made arrangements to fulfill outstanding orders as promised but some new ones will need to wait. Thank you for your understanding. Emails will be answered though... Dismiss